Privacy Policy

1. Introduction

Maisonvereuxwear ("we", "us", "our") is committed to protecting your personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Pelindungan Data Pribadi / UU PDP). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following types of personal data:

• Contact Information: Full name, phone number (WhatsApp), email address (optional)
• Shipping Information: Full address, city, province, postal code
• Order Information: Products purchased, sizes, colors, payment method, order notes
• Technical Data: Browser type, IP address, cookies for cart session management

3. How We Use Your Data

Your personal data is used for the following purposes:

• Processing and fulfilling your orders
• Communicating order status and shipping updates via WhatsApp
• Providing customer support
• Improving our products and services
• Complying with legal obligations

4. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your information only with trusted courier services for order delivery, payment processors for transaction verification, and as required by Indonesian law or court orders.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use essential cookies to maintain your shopping cart session and ensure the website functions properly. These cookies do not track your browsing activity across other websites. By using our website, you consent to the use of these essential cookies.

7. Your Rights

Under Indonesian data protection law (UU PDP), you have the following rights:

• Right to be informed about how your data is processed
• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to withdraw consent at any time
• Right to lodge a complaint with the relevant authority

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your customer relationship plus any additional period required by law. Order records are kept for a minimum of 5 years for tax and legal compliance purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For any questions or requests regarding your personal data, please contact us via WhatsApp at +62 889-9421-4242 or email us at [email protected].